Frequently Asked Questions
Orders
Can I cancel or change my order?
Once an order has been processed, we are not able to change or cancel your order. If you no longer need the items you purchased, you can start a return once they are delivered.
What if I receive a defective order?
Please inspect your item within 3 days of delivery. If you have any concerns, please reach out to us at support@pastelandoak.com.
Payments
What payment method does Pastel and Oak accept?
We accept major credit and debit cards, as well as other payment options shown at checkout.
Why is my order still processing?
Orders may take a few business days to process before they ship. Processing times can be longer during high-volume periods or for items with extended lead times. If you have questions about your order status, please contact us at support@pastelandoak.com.
Why are there taxes on my order?
Sales tax is applied where required by law based on your shipping destination and the items in your order.
Does Pastel and Oak offer discounts, coupons, promotions?
From time to time, we may offer discounts or promotions. The best way to stay updated is to check our website and follow any announcements we share. Unfortunately, we are unable to combine multiple offers within a single transaction.
Shipping
When will my order ship?
Most in-stock items ship within 5-7 business days unless otherwise stated on the product page. Items ordered together may arrive in multiple boxes and arrive on different delivery dates. When your order does ship, we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.
Which carriers do you use?
We use USPS, UPS, or FedEx.
What are your shipping fees?
Shipping costs automatically populate at checkout based on order weight, volume, and address.
Can I change my shipping address?
Once an order has been processed, we are not able to change the shipping address on your order.
Where is my package?
The quickest way to get an update about the location of your package is to track it directly through the carrier. Look for the tracking information that was sent to you in your shipping confirmation.
Orders may encounter delays while in transit with the carrier. We are not responsible for those delays and if you have questions, please reach out to carrier.
Do you ship internationally?
We do not ship to outside of the United States including Alaska and Hawaii. We currently only ship to the 48 contiguous states, although we do hope to expand our delivery range overseas in the future.
Do not see an answer to your question?
Reach out to us directly support@pastelandoak.com
We’d love to help!